Who We Are

selinenova operates from our Coventry office, providing financial education focused on practical budgeting skills. When we refer to "we," "us," or "our" in this document, we mean selinenova. Our registered address is 2, The Hall, Wolston, Coventry CV8 3FZ, United Kingdom.

We're the data controller for the personal information you provide to us. That means we decide how your data gets used and we're responsible for keeping it safe.

Information We Collect

The information we gather depends on how you interact with us. Here's what we typically collect:

Information You Give Us Directly

• Your name and email address when you sign up for webinars or contact us
• Phone number if you choose to provide it for follow-up conversations
• Details about your budgeting questions or specific financial education needs
• Feedback and responses when you participate in our educational programmes
• Payment information when you register for paid learning programmes

Information We Collect Automatically

• Technical data like your IP address and browser type when you visit our website
• Pages you view and how long you spend on them
• The device you're using to access our content
• General location data (city level, not your exact address)

How We Use Your Information

We don't collect data just for the sake of it. Every piece of information serves a specific purpose in helping us provide better financial education.

• To send you information about webinars and learning programmes you've registered for
• To answer your questions about budgeting and our educational services
• To process payments and maintain records of your programme enrolment
• To improve our website and make it easier for people to find what they need
• To understand which topics interest our audience most
• To comply with legal obligations and protect against fraud
• To send occasional updates about new programmes if you've opted in

Legal Basis for Processing

UK data protection law requires us to have a valid reason for processing your personal data. Here's what applies to us:

• Contract: When you register for a programme, we need your information to deliver that service
• Legitimate Interests: We process data to improve our services and communicate about relevant educational opportunities
• Consent: For marketing communications, we'll only contact you if you've agreed to hear from us
• Legal Obligation: Sometimes we need to keep records for tax or regulatory purposes

Your Rights

UK data protection law gives you several rights over your personal information. You can exercise these at any time by contacting us.

We'll respond to requests within one month. If your request is complex, we might need an extra two months, but we'll let you know if that's the case.

How We Protect Your Data

Security isn't just a checkbox for us. We use industry-standard measures to keep your information safe from unauthorized access, loss, or misuse.

• Encrypted connections (SSL/TLS) when you access our website
• Secure servers with regular security updates and monitoring
• Access controls so only authorized staff can view personal data
• Regular backups to prevent data loss
• Secure payment processing through trusted third-party providers

While we take security seriously, no system is completely foolproof. We do everything reasonably possible to protect your data, but we can't guarantee absolute security.

Data Retention

We don't keep your information longer than necessary. How long we retain data depends on why we collected it.

• Programme registration data: kept for the duration of the programme plus six years for tax purposes
• Marketing preferences: until you unsubscribe or ask us to delete them
• Website analytics: aggregated data kept indefinitely, but individual identifiers removed after 26 months
• Email correspondence: typically retained for three years unless there's a specific reason to keep it longer
• Payment records: six years to comply with UK tax regulations

Once the retention period expires, we securely delete or anonymize your information so it can't be linked back to you.

Sharing Your Information

We work with a small number of trusted service providers who help us deliver our educational programmes. These companies only access your data to perform specific tasks on our behalf.

• Email service providers for sending programme updates and newsletters
• Payment processors to handle secure transactions
• Website hosting and analytics services
• Customer support tools to respond to your inquiries efficiently

All our service providers are carefully selected and bound by contracts that require them to protect your data according to UK law. We don't allow them to use your information for their own purposes.

International Transfers

Some of the service providers we use may process data outside the United Kingdom. When this happens, we make sure appropriate safeguards are in place to protect your information.

This might include using providers in countries with adequate data protection laws or ensuring they've signed standard contractual clauses approved by UK authorities. Your data receives the same level of protection regardless of where it's processed.

Cookies and Tracking

Our website uses cookies to improve your experience and help us understand how people use our content. Cookies are small text files stored on your device.

Essential Cookies

These are necessary for the website to function properly. They remember your preferences and enable basic features. You can't opt out of these if you want to use our site.

Analytics Cookies

We use analytics tools to understand which pages are popular and how people navigate our site. This helps us improve the user experience. These cookies don't identify you personally.

You can control cookies through your browser settings. Keep in mind that blocking cookies might affect how our website works for you.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, please get in touch so we can delete it.

Changes to This Policy

We review this privacy policy regularly and update it when necessary. The "Last Updated" date at the top shows when we last made changes.

If we make significant changes that affect how we use your personal information, we'll notify you by email or through a notice on our website. We encourage you to check back periodically.